Privacy Policy

Last updated: December 1, 2025  |  Effective: December 1, 2025

1. Who We Are

Grand Araucaria Resort & Spa is operated by Araucaria Hospitality S.A., registered in Chile. Our registered address is Av. Las Araucarias 2450, Vitacura, Santiago, Chile. You can contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect the following categories of personal data:

• Identity data: Full name, date of birth, nationality, passport or ID number.
• Contact data: Email address, phone number, postal address.
• Reservation data: Check-in/check-out dates, room preferences, special requests, payment information (processed securely via third-party providers).
• Usage data: Information about how you use our website, including IP address, browser type, pages visited and time spent.
• Marketing preferences: Your preferences for receiving communications from us.
• CCTV data: For security purposes on resort premises.

3. How We Use Your Information

We use your personal data to:

• Process and manage your accommodation reservations and payments.
• Provide concierge and guest services during your stay.
• Send booking confirmations, invoices and important stay-related communications.
• Improve our website, services and customer experience.
• Send marketing communications where you have consented.
• Comply with legal obligations including tax, immigration and anti-money-laundering requirements.
• Ensure security of resort premises and guests.

4. Legal Basis for Processing

We process your data on the following legal grounds: (a) performance of a contract — your reservation; (b) compliance with legal obligations; (c) legitimate interests — fraud prevention and security; and (d) your consent — for marketing communications and non-essential cookies.

5. Cookies & Tracking Technologies

Our website uses cookies. You can manage your cookie preferences via our Cookie Banner displayed on your first visit. We use:

• Necessary cookies: Essential for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Only active with your consent.
• Marketing cookies: Used to deliver relevant advertisements. Only active with your consent.

6. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties including: payment processors, booking platform partners, IT service providers, and regulatory authorities where legally required. All third parties are required to respect the security of your data and process it only for specified purposes.

7. Data Retention

We retain guest data for 7 years following your stay for legal and accounting purposes. Marketing data is retained until you unsubscribe. Website analytics data is retained for 26 months.

8. Your Rights

Under Chilean data protection law, you have the right to: access your personal data; correct inaccurate data; request erasure of your data; object to processing; withdraw consent at any time. To exercise these rights, contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Payment card data is processed using PCI-DSS compliant systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered guests or displayed prominently on our website. The current version will always be available at grandaraucaria.cl/privacy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]
Post: Data Protection Officer, Grand Araucaria Resort & Spa, Av. Las Araucarias 2450, Vitacura, Santiago, Chile